Extended Holiday Returns:
Orders placed beginning October 25, 2022, are eligible for returns through January 25, 2023.
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. We offer a 30-day money-back guarantee for products purchased on Herbivore.com.
If you are returning a product you purchased within the last 30 days, visit the Herbivore Returns Portal to initiate your return. If you cannot complete your return through the portal, or you purchased more than 30 days ago (including extended holiday returns), please email firstname.lastname@example.org and a member of our Experience team will assist you. We are unable to accept returns of partial sets or bundles.
Once the return is approved, please allow 10 days for the return to be processed.
Please note: We are not able to refund original shipping charges as these are paid directly to the carrier. Herbivore does not refund orders for packages that are lost or stolen. Purchases made through unauthorized Herbivore retailers do not qualify for a refund or exchange.